Refund Policy

At Asian Family Market, we value your satisfaction and strive to ensure the quality and freshness of all our products. Please review the following policy regarding returns and refunds:

• Perishable items (e.g., produce, meat, seafood, bakery) are non-refundable unless there is a clear quality issue and it is reported within 24 hours of purchase.
  生鲜类商品（如蔬果、肉类、海鲜、烘焙等） 恕不接受退货，除非存在明显质量问题，且需在购买后 24小时内 提出。
   

• Packaged goods (e.g., snacks, dry goods) must be unopened, unused, and in original packaging. Return requests must be made within 7 days of purchase and accompanied by a valid receipt.
  包装类商品（如零食、干货等）需在未拆封、未使用且保留原包装的情况下，在购买后 7日内 携带有效小票申请退货。
   

• Frozen products must be returned frozen and unopened, with a receipt, within 3 days.
  冷冻类商品需在3日内保持冷冻状态且未拆封，并携带小票办理退货。
   

• Items on clearance or promotion are final sale and non-refundable unless damaged or expired at time of purchase.
  特价/促销商品除非购买时即存在破损或过期问题，一律不接受退货。

• Please visit the customer service counter in-store with your item and receipt.
  请携带商品与购物小票前往门店的客服柜台。
   

• Our staff will inspect the product and issue a refund or exchange at our discretion based on condition and eligibility.
  工作人员将在确认商品状况与符合退货条件后，酌情决定是否退款或换货。
   

• Refunds will be issued in the original form of payment or as store credit, depending on the situation.
  退款将以原支付方式或店内代金券形式退还，具体视情况而定。

• No returns without a valid receipt.
  无有效购物小票，恕不接受退货。
   

• For products ordered online, please refer to our Online Order Policy for return instructions.
  如为线上购物订单，请参考我们的线上订单政策获取相关退货说明。
   

• We reserve the right to refuse any return that does not meet the above conditions.
  如不符合上述退货条件，我们有权拒绝退货申请。

Refund and return procedures may vary slightly depending on your point of purchase (e.g., in-store, official website, third-party delivery platforms such as Instacart or Fantuan). Please refer to the specific platform’s policies or contact our customer service team for clarification.

不同购买渠道的退货与退款政策可能略有差异（如门店、官网、第三方平台如 Instacart 或 Fantuan）。请参考相应平台的政策，或与我们的客服团队联系以获取详细信息。

Asian Family Market reserves the right of final interpretation of this policy and its terms.

Asian Family Market 百家超市对本政策条款保留最终解释权。

If you have any questions about these Terms & Conditions,

please contact us at:

Email： Info@asianfamilymkt.com

Phone： 425-643-8558

​Wechat： afmwa1